Leadership and Management Assignment Example | Topics and Well Written Essays - 1250 words

Leadership and Management - Assignment Example Conflict in business organizations is a common phenomenon that can arise from various reasons and in between different members of the organization, be it between the leaders and the employees, among the co-workers, or between the organizational members and the customers (Ingram 2013). Need for conflict management through effective leadership and management is thus highly essential for every business organization. The present study focuses on an understanding of conflict handling in business organizations through effective leadership and management, based on a scenario of conflict in a chosen business organization. Scenario: ABC Company Limited is a software company performing more than a decade and has successfully achieved its position in BPOs and software development companies. The financial and technical background of the company is very strong and the skilled manpower of the company is focused on to providing its customers with the best of software products and services. Thus com mitment and goodwill are two essential factors that the management team of the company takes significant concern of. A, B, C, D and E are the members of the organization and hold different positions. ... According to E, while B provided them with all instructions for the completion of the project they were working on, D was arrogant and acting as a boss when B was not around. E also complained that D treated E in a manner as if E was working under D and not as another team member. E was highly disappointed and wanted to get out of the particular project as he thought he was nothing less in capabilities than D, and that if B was the project head, E was only supposed to follow B. A found that the project should not get hindered for any such conflicts among the members, and asked B and C to immediately resolve all issues, such that the work on the project could continue. Since the completion of the project was very important, B and C decided to separate D and E, and put E on a different project, where the other member working was new in the company, and hence were expected not to create any issue. The interactions between the members are provided in Appendix A. Conflict Handling  œ Management Theories: Conflicts in business organizations, as the above mentioned scenario describes, occur when two or more individuals working together differ in their behavior and attitudes that are reflected in their opinions and actions, affecting the others. Conflicts in interpersonal relationships need to be handled strategically otherwise which the relations might be affected, affecting the organizational goals as a whole. It is extremely essential that organizational employees have respect for each other (Managing Conflict in Interpersonal Relationship at Workplace 2013). The Conflict Process: There are usually many stages that complete the conflict process. Sources lead to the conflict that is followed by different